https://www.thehelpingminds.com  is a unit of Mindcare Neuropsychiatry and Deaddiction Clinic. The https://www.thehelpingminds.com , hereinafter referred to as “THE HELPING MINDS” is an online mental health and a holistic well-being platform that offers the users with the ability to connect with therapists authorized by THE HELPING MINDS and use the plethora of services provided by the platform.

1. All the therapists on the website are screened and have appropriate qualifications and hold the required licenses, which can be viewed on their profile pages.

2. The services provided by THE HELPING MINDS platform include (included but not limited to) -

• Online Counselling Services with Expert Therapists/ Psychologists

• Online Consultation with Psychiatrist

• Online Assessments

• Webinars / Workshops curated and delivered by the Therapists

• School Mental Health Program

• Corporate Wellness Programs The above mentioned shall hereinafter be referred to and treated as “Services” delivered by the website to the users.

3. The services offered and delivered by THE HELPING MINDS are in compliance with our User anonymity and confidentiality policies (refer below).

4. The company reserves the right to modify / add / delete any service without any prior notification.

DISCLAIMER

PRIVACY POLICY

THE HELPING MINDS understands and acknowledges that your privacy as a user is extremely important. We strive to take care to maintain user confidentiality. We are committed to respect the privacy and confidentiality of your complete information.

• This Privacy Policy explains how THE HELPING MINDS collects, processes, uses, shares and protects any information about you.

• Any changes made to the privacy policy in the future will be posted on the website.

BY ACCEPTING THE FOLLOWING CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

Please review the following points carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms of Service or use our Services.

If you have questions about this Privacy Policy, please contact us through email address provided on our website or contact on +91-9810429424, +91-9818056431.

1. Consent: By using the services offered by the website, providing us with your personal information or by making a payment to THE HELPING MINDS you hereby provide your consent to the collection, storage, processing, and disclosure of your personal information in accordance with the provisions of this privacy policy.

You understand that you are providing your personal information at your own will. You also have the option not to provide us with the personal information if you want. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimidated to us in writing to support@thehelpingminds.com

If you do not wish to provide us with your personal information or if you wish to withdraw the consent at any point in future, we shall have the option to not fulfill the service for which the said information was sought and we may restrict your use of the website.

2. Personal information: When using our services, we might collect some information that would include things like your name, gender, occupation, mobile number, email address and credit card or other billing information, and certain medical history, previous health records to enable the therapist to better understand your condition and plan your sessions accordingly.

The main reason we collect this information is to provide the users with a safe, smooth, non-judgmental and an efficient experience. Your information is used to help your therapist understand your condition better and is not shared to any other consultants; however it is to be noted that there may be certain times when the therapist might collaborate with other consultants to arrive at an accurate diagnosis or tailor the techniques accordingly to help you the best. In such cases, the information shared is minimal, without disclosure of personal identity.

3. Log data: When you use our website, our servers or servers of third party services automatically records information that is sent by your browser. This data may include information such as your internet protocol (IP) address, browser type, or the webpage you visit, access times and dates, and/or other statistics. This information might be used to detect and analyze trends, administer the site, gather broader demographic information for aggregate use, track user movements, increase user-friendliness and convenience and tailor our services to better fit your needs.

4. Cookies: We also use cookies to collect information. A cookie is a small pieces of text sent to your browser by a website you visit for record-keeping purposes. We may utilize persistent cookies to save your user credentials for future logins to the services. Further, we may also utilize session ID cookies in order to authorize certain features of the services, to better understand how you interact with the site or to monitor aggregate usage by the users of the site and web trafficking on the website. Unlike persistent cookies, session cookies would be deleted from your system when you log off from the services. We may also work with third parties that place or read cookies on your browser to improve your overall user experience. In such cases, by using the third party services through our website, you consent to their privacy policy and agree not to hold THE HELPING MINDS liable for any issues arising from such use.

You can change your browser settings to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, you may not be able to use all the features of the site.

5. External links: Our site may show links to other websites. It is important to note that the linked sites are not under the control of the company and thus we are not responsible for any content of the linked sites.

We are not responsible for any form of transmission, whatsoever, received by the user from any linked site. We are providing these links only for user convenience, and not endorsing the same.

On accessing the linked sites, you shall be governed by the terms of use and privacy policy of the linked sites. You further acknowledge and agree that we shall not be responsible, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any such content, advertising, products, services or other materials available on or through any linked sites or for any errors, defamatory content, libel, slander, omissions, falsehoods, obscene content, pornographic material, or any profanity contained therein.

6. Security: We employ administrative, physical and technical measures to safeguard and protect all your information from unauthorized access, use and disclosure.

When we collect, maintain, access, use or disclose your personal information, we will do so using systems and processes consistent with industry standards in information

None of the online video session is recorded.

7. Confidentiality: THE HELPING MINDS maintains the confidentiality of information disclosed during all online consultations. Any information that you share during the personal consultation remains confidential, with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if:

• The expert or THE HELPING MINDS believes that there is a significant /real / imminent danger or threat to your health, safety or life or life of any other person or the public.

• Disclosure is required by law to any authority.

• You have claimed a health care insurance and the insurer requires your information.

8. Third party disclosure: THE HELPING MINDS does not disclose your personal information to third parties unless we provide you with prior notice. This, however, does not apply to any storage or transfer to and from website hosting partners or other parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. It is to be noted that we may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights. Also, visitor information that is not personally identifiable may also be provided to other parties for marketing, advertising or other uses.

9. Persons below the age of 18: Counselling services being availed by/for a teenager should be done through his/her parent or legal guardian’s approval. You hereby confirm that as the consenting parent or guardian for the teen, you have the sole right to consent to services for counseling at the website.

10. Changes to policy: THE HELPING MINDS reserve the right to change or remove any part of the privacy policy without notice or liability to any third party. In any case where there are significant changes in the way we deal with your personal information, or in the privacy policy, a notice will be displayed on the website. If you object to any of the changes to our terms, and you no longer wish to use the website, you may contact us to deactivate your account.

Using the services on the website or accessing the website after a notice of change has been published on the website shall constitute your consent to the changes made

11. Grievance Redressal: In accordance with Information Technology Act, 2000 and rules made there under, to address the grievances of the users, THE HELPING MINDS has set up a grievance redressal forum. You may connect with us with your grievance at support@thehelpingminds.com

In case you are dissatisfied with any aspect of our services, you may reach to us at support@thehelpingminds.com or contact us on +91-9818056431, +91-9810429424.

12. Jurisdiction: Jurisdictional policies of THE HELPING MINDS have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and THE HELPING MINDS with regards to this policy shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

13. Contact information

Registered Address: A4/34, First Floor, Paschim Vihar, New Delhi-110063

Phone number-+91-9810429424, +91-9818056431

Email- support@thehelpingminds.com

CANCELLATION AND REFUND POLICY

Fee and payment policy

• All payments should be made prior to availing the said service.

• The user’s session booking will not be confirmed until the payments is received by THE HELPING MINDS.

• Multiple session package offerings are offered by the platform according to special offering as mentioned on the website.

Fee information

• The fee per session is dependent on the selected therapist and is inclusive of tax (if any).

Special offers

• Discounts and special offers are available to all users

• Special offers may only be available for a limited time and can be withdrawn at any time without any prior notice

• This discount requires a promo code

Cancellation, Reschedule and Refund policy

The user has the flexibility to-

• Reschedule the session

• Cancel the session

• Claim a refund on the cancelled session

Cancellation by the user

If for any reason, you need to cancel / reschedule a session, you need to cancel / reschedule it atleast 3 hours prior to the session timings.

Not turning up for the entire session without cancellation/rescheduling, will be not be liable to any refund.

If cancellation is done in the time period of less than 3 hours prior to the session, 50% refund shall be credited only.

For sessions cancelled 3 hours or more prior to the session, the user has the following options-

• Book a new session at the time of cancellation with same or any other therapist.

• Claim a refund (all online refunds will be processed within 3-5 working days).

Cancellation by the expert

Our therapists are committed to each and every session. However, in the event of a session being cancelled by THE HELPING MINDS expert, the user will be informed and has the following options-

• Book a session with any other therapist as per availability

• Book a session with the same therapist at a later date and time

• Claim a refund

Multi session packages-reschedule, cancellation or refund

For multi session packages and sessions booked through the packages, THE HELPING MINDS provides the user with following options-

• Reschedule individual session bookings.

• Cancel individual session bookings.

• Cancel and claim a refund on the package as per utilisation of the package.

The specified terms and conditions for cancellation by the user or cancellation by the expert as already mentioned prior will be applicable in case of the respective individual sessions in the packages and refunds, if any will be processed accordingly.